📋 Summary: Supeace never sells your personal information to third parties. We collect only the data necessary to improve our services and maintain security.
1. Introduction
Supeace (referred to hereinafter as "we", "the platform", or "the site") is one of Bangladesh's most trusted online gaming platforms. We place the highest importance on the privacy of our members. This Privacy Policy explains how Supeace collects, uses, stores, and protects your personal information.
By creating an account or using the platform, you agree to the terms set out in this Privacy Policy. Our Privacy Policy is built to comply with international data protection standards and is updated on a regular basis.
✅ Our Commitment: Supeace never sells your personal information or shares it with third parties without your consent.
2. What Information We Collect
Supeace collects the minimum data required to deliver its services. The different types of information are described below:
| Types of Information | Example | Requirements |
|---|---|---|
| Identity-Related | Name, date of birth, national ID | Mandatory |
| Contact-Related | Email, mobile number | Mandatory |
| Financial Information | Mobile banking number, transaction history | Mandatory |
| Technical Information | IP address, browser, and device information | Automatic |
| Behavioral Data | Gaming history, betting patterns | Automatic |
| Cookies & Tracking | Session cookies, preference data | Optional |
Supeace collects only the information listed above. We never store your bank PIN, password, or full financial account details.
3. How Information Is Collected
Supeace collects your information in several ways. You will be fully informed about each method:
- Registration Form: Information you voluntarily provide when creating an account.
- Identity Verification: Copies of government-issued ID uploaded during the KYC process.
- Transaction Records: Data automatically saved during deposits and withdrawals.
- Support Contact: Information you share with us via live chat or email.
- Cookies & Log Files: Technical information collected automatically while browsing the website.
- Third-Party Verification: Transaction confirmation information received from payment processors.
⚠️ Please Note: Supeace will never ask for sensitive information without a formal request process. If anyone contacts you by phone or email asking for your password or PIN, treat it as fraudulent.
4. How Information Is Used
Supeace uses the data it collects for the purposes outlined below. Each use has a specific reason, and we never misuse your information:
- Account Management: To create, verify, and manage your Supeace account.
- Service Delivery: To operate Gaming, Sports Betting, and Live Casino services smoothly.
- Transaction Processing: To process deposits and withdrawals securely.
- Security Assurance: To detect fraud and suspicious activity.
- Legal Obligations: To comply with AML and KYC regulations.
- Customer Support: To address your questions and resolve any issues.
- Personalized Experience: To send you promotions and offers tailored to your preferences.
- Responsible Gaming: To identify unusual gaming patterns and offer support to members.
6. Data Security Measures
Supeace uses industry-leading technology to protect your data. Our security infrastructure is regularly verified through third-party audits.
- 256-Bit SSL Encryption: All data transmissions are fully encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for account login.
- Encrypted Database: All stored data is kept encrypted at all times.
- Firewall Protection: To defend against DDoS and other cyber attacks.
- Regular Security Audits: Regular testing by external expert teams.
- Staff Training: All staff are regularly trained in data protection.
However, no information transmitted over the internet is completely secure. Supeace strives to ensure maximum security, but we cannot guarantee complete safety. Always keep your account password confidential.
7. Cookie Policy
Supeace uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.
- Essential Cookies: Required for login sessions and security.
- Functional Cookies: To remember your language and preference settings.
- Analytics Cookies: To analyze site performance and user behavior.
- Marketing Cookies: To show you relevant promotions (you can opt out).
You can disable or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site functionality.
8. Your Rights
As a Supeace member, you have a number of important rights over your personal information. We respect these rights and are committed to upholding them:
- Right to Know: You may request to know what information we hold about you.
- Right to Rectification: You can request correction of incorrect or incomplete information.
- Right to Erasure: You can request deletion of your information in certain circumstances.
- Right to Restrict Processing: You can restrict information usage in certain circumstances.
- Data Portability: You may request a copy of your information.
- Right to Object: You can object to specific uses of your data.
- Marketing Opt-Out: You can unsubscribe from promotional emails at any time.
✅ How to Exercise Your Rights: Contact our support team for any requests. We are obligated to respond within 30 days.
9. Data Retention Policy
Supeace retains your data only for as long as necessary. Even after account closure, certain information must be kept for a defined period to meet legal obligations:
- Account information: up to 5 years after account closure.
- Transaction Records: Retained for 5–7 years in compliance with AML regulations.
- KYC documents: 5 years after account closure.
- Support Contact: Retained for 2 years after issue resolution.
- Cookie data: based on expiry, typically 1–12 months.
After the specified period, information is securely deleted or anonymized.
10. Protection of Minors
Supeace strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any information from minors.
If we find evidence that a minor has created an account, we will immediately close it and delete all collected information. If parents believe their child is using Supeace, please notify our support team.
11. Contact
For any questions, complaints, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on the Supeace platform
- Response time: Maximum 7 business days
We take every privacy-related request seriously and aim to resolve it as quickly as possible.
Supeace Data Protection Features
End-to-End Encryption
Every data transmission you make is protected with 256-bit SSL. Third parties cannot access your information.
Zero Data Sale Policy
Supeace never sells your data. Your privacy is not part of our business model.
Transparent Data Use
We clearly state what information is being collected and why. There are no hidden agendas.
Your Rights Guaranteed
You have the full right to request to view, correct, or delete your information.
Regular Security Audits
Independent security experts regularly test Supeace's systems.
Minimal Data Collection
Supeace collects only the information strictly necessary to provide its services. Nothing beyond that is requested.